That poor, foolish woman. Calling up the pharmacy this morning, to place my bi-monthly reorder for Amoxicillian, some foolish, foolish woman made the error of giving ME attitude. Me. I'm in your pharmacy twice a month, at least. You're giving ME attitude? ...Really? Yes, it's Monday...bah hum bug. Yes, I did not sleep well. Yes, she may not have been intending her tone, but, she made the unfortunate misstep of pissing me off. The last person (or program) that did that, got a big ol' email telling them how they've insulted me. Slicing and dicing them back into submission... great therapy.
In these hard times, customer service is more important than ever. It's unfortunate that most companies, and their low morale employees, simply just don't get it. Without taking care of your customers, they will take their business elsewhere. If they can take the person out of the equation, they will, just so they don't have to deal with someone else's bad attitude. If I could email in my bi-monthly reorder, or place my order online, I would. It's one of my least favorite things to have to pick up the phone. When you do get me on the phone, you better treat me right. I'm a mother couped up in the house too much, with a massive list of things to work on. Don't tempt me, cuz it's almost a therapeutic sport to unleash the beast!
I haven't been sleeping well lately. Last night, ideas of things I should be doing with Andi rolling around in my noggin'. This is not me. I usually sleep like a rock, well, except for puke-prevention patrol. Stress. I'm not a fan. Luckily though, I can take it out on the deserving foolish people who cross me. Although I am not confronting this current offender directly, I have the joy of sharing my experience with you, so maybe you'll think twice about how you talk to people today. Putting a little thought into other people, maybe that's how we break the vicious cycle of negativity. "WWOS?" 'What Would Oprah Say?' WOW. This confirms I've been watching way too much 'Behind The Scenes - Oprah' ... yes, wild Friday nights with the DVR!
So, Miss Pharmacy tech... I will leave it at this, borrowing a line from Ginga - and giving it the ol' Poppa B sarcastic twist... "O' Bless Her Heart!" And maybe, just maybe, she'll have more fore-thought, realizing that she works in health care, and having no idea what the person on the other end of the line may or may not be going through, perhaps she shouldn't share your bad attitude with the customers.
I couldn't agree with you more!!ReplyDelete
Some people have told me, "well, maybe that person is going through a rough time." Ha. Justin works in retail and deals with customer service all the time. When M was living day to day in the hospital, people would ask how he could smile when he was going through so much. He would say that "my bad day" (understatement of the year) doesn't justify bad behavior...it doesn't give him the right to treat customers horribly. I just wish they could all be like him! =)
Hang in there. I think I'm going to start the trend of having dark circles under the eyes be the new in-thing =)